Refund policy

RETURNING DEFECTIVE OR DAMAGED PRODUCTS

We do our best to ensure that the products we deliver to you are of the highest quality. If for any reason you are dissatisfied with an item purchase from our website, please email info@livingskin.co.za and we will kindly assist you with your complaint.

Subject to the Consumer protection Act No 68 of 2008, if you have received a product from us and found that the container is defective or leaking, please contact us within 10 days of purchase and we will gladly replace the exact product at no additional cost to you. Where a replacement product is not available, your account will be credited.

Purchases can be returned to the clinic if purchased through the Online Skincare Store.

Upon delivery, if you no longer want the product you have ordered, you may return it to our physical address within five days at your own expense. If the product is unopened and the original packaging is still intact, we will provide you with a voucher to the same value. We do not provide monetary refunds in these circumstances. Subject to section 56 of the CPA, this paragraph is subject to the following reasonable guidelines:

Products must have been purchased directly from us.

Products must be returned within 30 days of order date.

Products must be returned in its original packaging, as well as the branded box in which you received it.

Please include a copy of your receipt and a note with your email address, contact details and reason for returning the products.

We cannot accept returns on used products.

Original handling and courier costs are non-refundable.

Products specified as non- returnable or not for resale cannot be returned.

No supplements/shakes are returnable.

Some products (such as many anti-ageing creams) sold on the Website contain active ingredients. Many of these products can cause transient, mild irritation of the skin upon initial use thereof. We thus recommend using these products not more than three times per week initially and then gradually increasing to daily use. If You have developed a more severe reaction to any of these products supplied by Us, please contact us on info@livingskin.co.za or at 084 978 4195. An experienced staff member will endeavor to resolve any adverse reactions. Refunds on creams causing an adverse reaction will be judged on an individual basis.

NON-RETURNABLE PRODUCTS

We do not offer exchanges, replacements or account credits on the following products, unless they are faulty or not as described:

Skin products that have been opened or damaged after leaving our premises.

Supplements/shakes.